1.How Returns Work
You have 14 days from delivery to start a return. Contact us and we'll take it from there.
2.Damaged, Wrong, or Missing Items
If something arrives damaged, incorrect, or incomplete, tell us within 14 days of delivery and include a photo. We'll review it and make it right.
3.Changed Your Mind
Return it within 14 days of delivery, unused and in its original packaging with tags attached. We'll confirm the return details, including how to send it back, when we approve the request.
4.What We Can't Take Back
Beauty and personal-care products once the seal is broken. Custom, personalised and made-to-order pieces. Pierced jewellery once worn.
If one of these arrives damaged or isn't what you ordered, Section 2 applies. If you're unhappy with something else, write to us and we'll take a look.
5.Your Refund
Email help@shopzutto.com with your order number.
Refunds go back to your original payment method. For damaged or incorrect orders we refund straight away. For a change of mind we refund once the item reaches us. Most banks post a refund within five to ten business days.
6.Fair Use
We may decline a return or close an account where this policy is being abused.